Location: Thiruvalla / Changnacherry

Experience Required: Minimum 1 year in client relationship management and social media management

Employment Type: Full-Time

Job Description:

We are seeking a proactive and versatile SRM cum CRM Executive who can manage client relationships while also handling our social media presence. The ideal candidate will have a strong background in customer interaction and digital engagement, ensuring both business growth and brand visibility.

Key Responsibilities:

Develop and maintain strong relationships with clients and partners

Coordinate between departments to ensure high client satisfaction

Handle customer queries, feedback, and communications effectively

Manage the company’s social media accounts (Instagram, Facebook, LinkedIn, etc.)

Create, schedule, and monitor content across platforms to boost engagement

Track leads, conversions, and customer interactions using CRM tools

Prepare performance reports for both CRM and social media campaigns

Requirements:

Minimum 1 year of experience in CRM/SRM roles

Minimum 1 year of experience in social media management

Proficiency in CRM tools and social media platforms

Excellent written and verbal communication skills

Creative mindset with the ability to produce engaging content

Strong analytical and multitasking skills

Preferred Qualifications:

Any bachelor degree.

Experience in customer service management and social media management min 1 year

Basic graphic design or video editing skills are a plus

How to Apply: contact us at olx with your number and we will call you back.