Job description: -

Airport Guest Relationship Executive

Fully knowledgeable about rates, promotions, amenities, programs and services

Manage systems that are set up within the reservations department

Responsible for maintaining rate parity across all booking Channels

Understand and enforce company policies

Verify if each reservation requests are processed as per the set standards

Verify if reservation confirmation letters are sent for all processed bookings within the stipulated time

Handle any request for amenities or transportation promptly and accurately

Monitor all Tentative / Provisional / Wait listed bookings entered on the system

Record and file all reservation correspondence

Update all reservation modifications

Track daily, weekly, monthly, and yearly statistics

Ensure that the defined ISO standards and SLAs are followed

Eligibility

Knowledge of Amadeus/Galileo/GDS/Sabre is a must

Should have prior experience in ticketing

Should be willing to work in night/rotational shift, if given (not mandatory)

Role: Airport Guest Relationship Executive

Industry Type: Travel & Tourism

Department: Food, Beverage & Hospitality

Employment Type: Full Time, Permanent

Role Category: Tourism Services

Education

UG: Any Graduate

PG: Any Postgraduate