I'm Currently Hiring for an International Multiplex in Amritsar for the profile of Patron Delight Officer.
Should be a Graduate in Hotel Management.
Freshers are Welcomed!
DUTIES AND RESPONSIBILITIES:
Welcome guests during check-in and giving a found farewell to guest while checkout.
Handling guest complaints and concerns in an efficient and timely manner.
Overseeing VIP guests, arrivals and departures.
Coordinating and multi- tasking job duties in a busy environment.
Providing excellent customer service as per hotel standards.
Greeting guests as they enter and exit.
Check on VIP reservations, complete their per-registration formalities.
Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
Collect Guest feedback during guest departure along with his likes and dislikes.
Patron Delight Officer
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