We've all needed help from a Customer Service Executive at one time or another, sometimes it’s a cell phone with garbled display, or a lost credit card, or an urgent flight booking.
Customer Service Executives are required to answer incoming calls from customers for various reasons- take orders, answer inquiries, resolve complaints and provide information. Almost all sectors and industries need customer service executives to handle queries and complaints from their customers.
Job Role and Responsibilities
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
Major Call Queue is related to Internet connectivity, billing, modem & transfer of services.
(Skills, Knowledge and Behaviors)
Provide accurate, timely and professional advice and assistance
Must possess superior listening skills and the ability to function in a fast- paced environment where standards of quality and timeliness are established
Must possess procedure driven judgment in order to find the best solution to an issue
Must Possess excellent communication skills
Should display a customer centric attitude and a willingness to go the extra mile to assist customers with their concerns and assist them with suitable and specific solutions.
Job Type :
As per Industry standards
Required Work Experience
Preferably with PC proficiency & experience in dealing with tech process.
Call to Hr 971121O633
Back office computer operator - 10th/12th Fresher
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