Tier 1 Technical Support Engineer Job - India

About the Role and Responsibilities

Tier 1 Technical Support engineer

Support :: Helping people use applications by answering their questions and giving information that facilitates correct operation of McAfee hardware and software over:the:phone, chat and / or email.

Troubleshooting :: Diagnosing malfunctions in the operation of hardware and software.

Repair :: Correcting application software malfunctions

Strong knowledge in Networking.

Knowledge of Switches, routers, SMTP, HTTP, etc protocols

Experience working with either two or moreof these :

Routers/Switches

MS Exchange Server

Lotus Notes

Network Security

Firewall

Troubleshooting LAN / WAN / VPN issues

Experience in troubleshooting with Remote PC

Qualifications

Tier 1 Technical Support Engineer

3+ years experience with a Technical Support Center such as HP, Dell, Microland, etc

Managing Customers from regions such as NA, UK or APAC

Exposed to working shifts in nights

Handled external clients on phone queues

Current job includes exposure to CRM tools

Exposure to severity based models would be preferable

Exposure to Enterprise/Corporate customers preferable

REQUIREMENTS:

Required: Bachelors Degree or Diploma in Computer Science

Preferred: Industry certifications like CCNA,CCNP,CISSP, etc preferred

J2W:MON

Job: Technical Support
Primary Location: MIC:India MIC:karnataka MIC:Bangalore BEC MIC
position Number:
Schedule: Full:time

Ad details

Type:

Technology Jobs