About the Role and Responsibilities
Tier 1 Technical Support
engineer
Support :: Helping people use applications by answering their questions and giving information that facilitates correct operation of McAfee hardware and software over:the:phone, chat and / or email.
Troubleshooting :: Diagnosing malfunctions in the operation of hardware and software.
Repair :: Correcting application software malfunctions
Strong knowledge in Networking.
Knowledge of Switches, routers, SMTP, HTTP, etc protocols
Experience working with either two or moreof these :
Routers/Switches
MS Exchange Server
Lotus Notes
Network Security
Firewall
Troubleshooting LAN / WAN / VPN issues
Experience in troubleshooting with Remote PC
Qualifications
Tier 1 Technical Support Engineer
3+ years experience with a Technical Support Center such as HP, Dell, Microland, etc
Managing Customers from regions such as NA, UK or APAC
Exposed to working shifts in nights
Handled external clients on phone queues
Current
job includes exposure to CRM tools
Exposure to severity based models would be preferable
Exposure to Enterprise/Corporate customers preferable
REQUIREMENTS:
Required: Bachelors Degree or Diploma in Computer Science
Preferred: Industry certifications like CCNA,CCNP,CISSP, etc preferred
J2W:MON
Job: Technical Support
Primary Location: MIC:India MIC:
karnataka MIC:Bangalore BEC MIC
position Number:
Schedule: Full:time
Ad details
- Type:
- Technology Jobs
India
Free classifieds in India > Jobs & Services in India
Job Offers in India > Tier 1 Technical Support Engineer Job
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