Managing and troubleshooting security products like Firewalls, Web and Mail Gateway Filtering Products and web Proxies
Working on incidents/changes in Incident
management team
Adding the users and groups in authentication tools like Cisco ACS and Steel belt RADIUS
Creating and applying the access policies in Websense. Implementing the URL access and filtering the rules on the basis of category and protocol sets based on Customer requirements. Ensuring the URL filtering database, Virus pattern and scan engine are up to date
Raising and Implementing Change
control, Preparing knowledge base for all the change, incidents resolved. Preparing SOP (Standard Operations Procedures) and sharing it with customer and internal Teams for the resolved issues
Managing the mails at the gateway level with IMSS, Ironport, Symantec Brightmail gateway and Barracuda Spam filter. Allowing or blocking the domain and email ID’s in the spam filter, blocking the mails on the basis of the message content, attachment size, keyword expressions
Creating customized policies, filters sub filters, applying disclaimers as per request; managing the Virus, Program and Quarantine logs in mail gateways
Tracking the messages and releasing the mails if necessary from mail gateways like Barracuda, Ironport, SBG, IMSS and Message labs
Preparing the POA (Plan of Action) for the planned changes and implementing the same as a part of change management
Providing extended (24x7) customer support, maintain SLA and tickets for each operations
Escalating and working with product vendors for unresolved issues and following up with
Them till the closure of the issues
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