KAM TL - Government % PSU at Bharti Airtel Ltd in Mumbai - India

To handle the end-to-end telecom & connectivity needs of a set of key corporate accounts for the vertical in the region to ensure achievement of the sales targets, by selling voice & data solutions. The role is responsible for achieving the set order booking/ revenue targets for the vertical in the region by effectively handling 3-4 key corporate accounts and taking care of their entire range of telecom requirements across mobility, fixedline and data solutions. The role is responsible for identifying & developing new leads from new / existing accounts, coordinating first kick-off meetings, reviewing customer requirements, identifying AES capabilities for designing resolutions, ensuring preparation of RFS and project take-off. Further, the role handles day-to-day customer management operations and provides timely resolution for customer issues and complaints. The role is required to regularly interface with the client and take account of any changes in customer needs. The role is responsible for practicing effective relationship management, especially for clients requiring data solutions, to nurture associations. The role requires an in-depth understanding of essentially the specific vertical assigned i.e. IT/Telecom, ISP/ carrier & VSAT, ITES, services/ Media, BFI/PSU banks, Channels or M&D as well as all businesses – broadband, fixedline and mobility – and how they relate to one another. The key challenges for the role are:  Managing key customers and building long-term relationships leading to increased business for AES.  Managing difficult customers competently while ensuring no customer churns  Handling each customer transaction from end-to-end and ensuring customer delight, despite drastic increase in number of transactions

Max exp required: 2
Salary Type: -
job Type: KML-TL
education required: Behavioral.Building Collaborative Relationships.B2.
Behavioral.Achieving Business Success.B2.
Behavioral.Delights the Customer.B2.
Behavioral.Empowering and Developing.B2.
Behavioral.Displaying Entrepreneurial Spirit.B2.

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