CCP : TSC LMS Job - India

CCP : TSC LMS:1210367

Description
: Excellent communication Skills.
Provide Superior Customer Experience On Calls To Corporate American Express Card Members.
: Resolve All Customer Queries And Follow Established Procedures As Appropriate.
: Provide Alternatives And Apply Superior Service No, Call Handling Skills To Ensure Best Possible Solutions And FCR To Card Members.
: Deliver To The Employees, Customer And Shareholder Metrics As Per Goals.
: Highlight Issues Through Feedback And Recommend Changes In Workflows, Procedures, Service Levels, Based On Customer Demands To Meet Their Needs And Ensure Quality Service Is Given At All Times.
: Adherence To Quality And Compliance Guidelines.
: Ability To Take Quick Decisions And Respond To Customer Inquiries.

American Express is an equal opportunity employer.
Graduate

job: Operations
Primary Location: India:haryana:Gurgaon
Schedule: Full:time

Ad details

Type:

Accounting Jobs - Finance Jobs