Analyst, ETM/EHM Assignment and Support Job
Posting Title: Analyst, ETM/EHM Assignment and Support About Us: VMware is the leader in virtualization and cloud infrastructure solutions that enab ...
Posting Title: Analyst, ETM/EHM Assignment and Support
About Us: VMware is the leader in virtualization and cloud infrastructure solutions that enable our more than 350,000 enterprise and SMB customers to thrive in the Cloud Era by simplifying, automating and transforming the way they build, deliver and consume Information Technologies. Our team of 11,000+ people working in 50+ locations worldwide is committed to building a community where great people want to work long term by living our values of passion, innovation, execution, teamwork, active learning and giving back. If you are ready to accelerate, innovate and lead, join us as we challenge constraints and problem solve for tomorrow today. Learn more at vmware/careers.
The data Analyst is responsible for analysis and resolution of territory assignments issues related to lead and order transactions. The data analyst will work closely with the Enterprise Territory management Support lead and the data profiling team to execute action plans for issue resolution. The data analyst will also engage in data enrichment activities in IBM iLog and Oracle DRM to ensure complete sales coverage and ongoing named account enrichment
Essential Functions (Tasks and Responsibilities):
: Perform analysis and resolution of issues with Named Account Hierarchy and Sales Coverage definition
o Named Account Hierarchy : D and B Hierarchy
o Data augmentation and enrichment for domain names, alternate names, DUNS etc.
o Sales territory definition and coverage
? Geography based coverage: Country, State, City, Postal Code
? Named Account based coverage: coverage based on D and B hierarchy, site based coverage
? Industry based coverage: coverage based on industry and geography
o Sales coerage gaps and overlaps
: Ongoing administration and maintenance of hierarchical data in Oracle DRM and coverage data in IBM iLog
: Issue resolution of support requests related to Named Account Hierarchy and Sales Coverage definition in Oracle DRM / IBM iLog
: Implement sales coverage changes in mass scale during the realignment of sales coverage : twice every year
: Data extraction and reporting from Oracle DRM and IBM iLog tools
: Participate in quality control and checks for activities and data updates performed by other team members
: System administrator and application configuration for Salesforce, ModelN, DRM/ILOG
: Work in support requests to resolve issues with system functionality and data; perform regular monitoring of identified system activities to perform regular data updates in Salesforce (e.g., lead reassignment)
Qualifications and Experience:
: 4+ years experience as a business analyst, with extensive experience using D and B Company Hierarchy data for analysis
: Excellent understanding of and experience with D and B data and hierarchy